Straight answers on low-carbon freight, book & claim, commercial workflows and customer documentation.
Refine lets freight forwarders add a paid low-carbon option to air and ocean freight. The physical shipment moves as usual, while verified use of SAF or alternative marine fuel is matched to the customer through certificate and documentation workflows.
Book & claim separates where lower-carbon fuel is physically used from who receives the documented environmental attribute. Fuel can be deployed where it makes operational sense while a verified benefit is allocated to a defined customer activity and tracked through evidence.
No. That is the point of book & claim. The customer’s cargo can move on the existing route and carrier while verified lower-carbon fuel use happens elsewhere within the relevant transport system.
No. Refine is not a carbon offset marketplace. The offer is linked to lower-carbon fuel use within transport value chains and supported by certificates, registry records and documentation. The appropriate claim wording depends on the specific product and accounting framework.
For aviation, Refine supports SAF certificates (SAFc). For ocean freight, Refine supports certificate-backed alternative marine fuel options, with the relevant fuel pathway, emissions information and evidence shown for the available supply.
A forwarder identifies a shipment or customer opportunity, prices a low-carbon option and sends it alongside the freight quote. If the customer accepts, Refine handles sourcing, fulfilment, certificate workflows and customer-ready documentation.
The forwarder decides how the low-carbon option is priced to the customer and can add its own margin. Refine sits behind the sale, so the forwarder keeps the customer relationship and the commercial upside.
Yes. Refine is designed to sit behind the forwarder. The customer relationship, sales process and brand remain with the forwarder rather than being handed to a separate marketplace.
Refine does not require the forwarder to pre-buy certificates for every quote. Supply is secured after the customer accepts and the agreed commercial commitment, such as payment or a purchase order, is in place.
The initial setup is designed to be lightweight. Once the commercial setup and preferred products are agreed, the team can begin adding low-carbon options to customer conversations without building registry or certificate operations internally.
Commercial terms depend on the setup, products and expected volume. The forwarder sees the underlying certificate economics and Refine fee before committing, so the customer price and margin can be set transparently.
Customer-ready documentation records what was purchased and delivered, including relevant certificate details, underlying fuel and emissions information, and registry or retirement evidence where applicable. Exact fields vary by product and supplier.
Certificates are allocated and, where applicable, retired so the same attribute cannot be resold after use. Refine keeps the supporting registry and evidence trail with the transaction.
The documentation gives customers evidence they can use with sustainability, procurement and assurance teams. Whether and how the benefit can be reflected in Scope 3 accounting depends on the applicable framework and claim type, so Refine keeps the wording and evidence specific rather than promising a blanket accounting outcome.
Refine works with recognised certification and registry structures relevant to the specific supply being used. Claims and documentation are designed with reference to leading transport and GHG accounting frameworks, without implying that those organisations endorse Refine.
Customers can communicate the documented action, but the wording should describe what was actually delivered. Refine supports specific, evidence-based statements around the low-carbon freight option and avoids broad claims such as carbon neutral unless separately substantiated.
Before an option is offered, Refine reviews the available supply and supporting evidence such as fuel pathway, lifecycle emissions information, certification and registry documentation. The customer receives documentation tied to the product that is actually delivered.
